Amazon’s unique hiring problem, explained - The Hustle
The Hustle

Amazon’s unique hiring problem, explained

Why the company is running out of workers.

MediaNews Group/The Riverside Press-Enterprise via Getty Images / Contributor

Over the years, Amazon’s obsession with customers has helped it scale its world-class delivery services. (Who wouldn’t want their groceries dropped off in 13 minutes?)

But providing exceptional customer service hinges on having the workers to carry it through, and Amazon may be running out of them, per Recode.

A leaked internal memo…

… suggests the company could run out of candidates to staff its warehouses by 2024. The problem is twofold:

If you’re wondering how it’s even possible for an HR department to hire so many people so fast, you’re spot on — Amazon workers have been hired (and fired) without talking to a single human.

Rapid hiring and firing…

… may have put Amazon in this mess, but the company has options to get out of it, like:

Another possible solution? Doubling down on automation.

Robots…

… are nothing new to Amazon, which purchased manufacturer Kiva Systems in 2012 — a deal that’s reportedly saved Amazon billions.

The company has an internal goal of increasing productivity by 25% by 2024 strictly through improved automation.

By then, if current hiring trends continue, a robot-dominant workforce may be Amazon’s only option.

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