‘Subscription creep’ and the terrible, true cost of free trials

New research highlights the prevalence of supposedly “free” trials that end up costing US consumers.

November 5, 2019

If there’s no such thing as a free lunch, there sure as hell ain’t no thang as a 30-day free trial… for anything. 

At least not when you look at the true costs. “Subscription creep,” an e-evil born of 1-click shopping, makes it entirely too easy to make purchases online… and keep making them. 

Take my money… no, really

Whether you’re signing up to access your favorite news source or check out a service for your side hustle, you can get a free trial… in exchange for your credit or debit card number. 

It’s a convenient swap if you end up liking and wanting to continue the service, but some businesses take extra steps to make it hard to cancel.

Why can’t I quit you?

It’s not you, it’s them. According to Bankrate’s 2019 online shopping survey, 59% of US adults who signed up for a free trial were later charged… even if they didn’t sign up to continue receiving the product or service. 

And here’s a potentially weird complexifier: Half of survey respondents said it’s unsafe to save financial info when making purchases, and yet 64% of American cardholders said, “Yeah, OK… ” when signing up for these things.

If it sounds like people are acting against their best interest… 

They are. But, they might not be entirely to blame. 

Some companies resort to such online alchemy as hiding terms and conditions or using pre-checked sign-up boxes as a default setting. 

Often, companies don’t send emails alerting consumers that a free trial has started or is ending, and some make up rules that make it next-to-impossible to get a refund. These fees (usually) won’t break the bank… but they’re not nothing. 

According to the Better Business Bureau, customers lost an average of $186 on these complaints. And the FBI’s Internet Crime Complaint Center found that registered complaints totaled $15m+ from 2015 to 2017.

Join 1.5m+ professionals getting The Hustle daily news brief

Business and tech news in 5 minutes or less

100% free, no ads or spam, unsubscribe anytime


How'd Bezos build a billion dollar empire?

In 1994, Jeff Bezos discovered a shocking stat: Internet usage grew 2,300% per year.

Data shows where markets are headed.

And that’s why we built Trends — to show you up-and-coming market opportunities about to explode. Interested?

Join us, it's free.

Look, you came to this site because you saw something cool. But here’s the deal. This site is actually a daily email that covers the important news in business, tech, and culture.

So, if you like what you’re reading, give the email a try.

If you don’t like it, unsubscribe any time. Privacy policy.