McDonald’s is cashing in on nostalgia

In a gust of spoopy nostalgia, McDonald’s Halloween Boo Buckets are back in participating US stores Oct. 18-31. After a successful test run in the...
Juliet Bennett Rylah • October 11, 2022

Fast-food celebrity collaborations, explained

All Canadian (Source: NYT / Tim Hortons) Canadians — like me (Trung) — rejoice. The country’s top coffee chain (Tim Hortons) collaborated with one of its...
Trung T. Phan • December 10, 2021

A sandwich chain started by firefighter brothers just sold for $1B

Visual: Singdhi Sokpo Burger King parent company Restaurant Brands International said Monday it acquired Firehouse Subs for $1B. The sandwich giant operates ~1.2k franchises in …
Jacob Cohen • November 16, 2021

The pandemic almost killed The Cheesecake Factory. Then delivery cheesecake took off.

Photo by Bruce Bennett/Getty Images Few restaurants are as operationally complex as The Cheesecake Factory. Its 500-page employee training manual includes: 1 full page on …
Rob Litterst • November 8, 2021

Forget $5 — Subway just found the right ingredients for a $1B turnaround

“Five. 5 dollar. 5-dollar footloooong.” About a decade ago, that jingle worked magic for Subway. But over time, stiff competition and overexpansion put sales out...
Jacob Cohen • October 5, 2021

For drive-thrus, faster doesn’t always mean better

Visual: Singdhi Sokpo Much of what makes fast food fast is the drive-thru. Even pre-pandemic, some 70% of fast-food sales came from the driver’s seat....
Jacob Cohen • September 22, 2021

The pandemic is straining the franchisee-corporate relationship

Franchises are an American staple. Born out of a network of sellers that peddled the Singer sewing machine in the late 1800s, the modern-day franchise...
Trung T. Phan • December 3, 2020

Domino’s has been working on pizza delivery innovation for years. During quarantine, its efforts have paid off.

When we think of companies benefiting from quarantine, Amazon and Zoom probably come to mind. Whether or not you’re on a paleo diet, you should...
Trung T. Phan • September 21, 2020

Why McDonald’s is hiring 250k senior citizens

On Wednesday, McDonald’s announced its intentions to fill around 250k summer jobs ranging from cashiers to shift managers — by recruiting Grandma and Grandpa. The...
Zachary Crockett • April 26, 2019

The guy who brought McDonald’s to India is raging against the Mac-chine

62-year-old Vikram Bakshi, managing director of Connaught Place Restaurants Limited (CPRL), first brought the Big Mac to India as a franchisee in 1996 —...
John Havel • September 29, 2017

Oh yes he did: How Doyle saved Domino’s

When Patrick Doyle came on board as CEO of Domino’s Pizza in 2010 he vowed to transform the struggling pizza company into a “Technology-Enabled,...
The Hustle • December 1, 2016

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