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Everybody has a story about an airplane flight from hell. But for some reason, the internet’s true tales of flying Spirit Airlines are usually the weirdest. Consider:
These are just a few reasons why the budget-conscious carrier is such a popular punching bag.
A recent analysis of major airlines’ positive and negative Twitter mentions found that 69% of tweets about Spirit were negative — a higher share than any other major carrier.
The short answer: It’s all about unbundling. Travelers complain about Spirit’s nickel-and-dime pricing. But as Rob Walker writes for Medium, the company’s innovative approach may have been ahead of its time: